Thank you for visiting our website and for your interest in our services. Raysync is operated by RAYWING PTE. LTD. (hereinafter also referred to as "we", "us", "our"). The protection and confidentiality of your data is very important to us. In this Privacy Policy (hereinafter also referred to as "Policy") we inform you about the type, scope, purpose, recipient and legal basis of the personal data processed by us in connection with our services (hereinafter collectively referred to as "Services"), which we offer at https://www.raysync.io or our desktop app which incorporate this Privacy Policy.
1.Consent
By using the Services you consent to the use of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. We do not sell customer lists. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using some or all elements of the Services.
2.Applicability
In this Policy, "Personal Information" refers to information that can be used to identify you, such as your name, email address, or other contact details. This definition includes any information relating to an identified or identifiable natural person in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This Policy applies solely to Personal Information collected by us or provided to us through the Service or our website. Any aggregated anonymous data that cannot be used to identify you is not covered by this Policy. Furthermore, this Policy does not apply to any information that we may obtain from other sources, other applications or websites, or to the practices of any third parties.
3.Information We Collect
We gather and retain Personal Information that you or an administrator in your organization provides to us when you interact with the Service. This could include when you download one of our software products, request information or product support, send us an email, or sign up for a demo or newsletter.
The information we collect may include:
- Identity and Contact Details (such as name, surname, email address, etc.)
- Professional Information (such as organization name, position, etc.)
- Service Data (including details about services and products you have requested or that we have provided to you or your organization)
- Marketing Data (such as your preferences on receiving marketing information from us and your communication channel preferences)
- Specific Interests and Engagements (including your professional and personal interests, interactions and engagement with us, and attendance at events)
4.Information we collect through Cookies and tracking Technologies
We use cookies and other technologies. These technologies are used to ensure that our platforms are designed to meet the needs of our customers and are continually optimized. Additionally, we use these technologies for advertising purposes to statistically record the use of our website and optimize our offerings for you. These interests are considered legitimate under the aforementioned provision.
Our partners, affiliates, and analytics or service providers may also use technologies such as cookies, beacons, tags, and scripts to analyze trends, administer the Service, track users’ movements around our website or platform (but not outside our website or platform), and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual and aggregated basis. We use cookies to remember users' settings (e.g., language preference). Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use the Service, but your ability to use some of its features may be limited. We gather certain information automatically and store it in log files, including information about your computer and network environment, such as IP address, MAC address, server name, browser type and version, internet service provider, referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect from or about you. We do this to provide, analyze and improve the Service.
Third-party analytics services may be used to measure various uses of an application or webpage, including general geographic location, browsing actions, and similar information for compiling and analyzing statistical data. These third parties may also use automatic technologies like browser cookies and web beacons. We use Google Analytics to help us analyze the Raysync Platform and our website and how they are used. The use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the requirements. Users can revoke access via the steps outlined in Google security settings.
5.Disclosures & Transfers
We take great care to limit the scope of the information provided to third parties and ensure that it is used only for the purposes for which it was disclosed. Your Personal Information is only shared with third parties in accordance with the provisions of this Policy. We do not sell your Personal Information to third parties.
We may share your Personal Information with third-party service providers that assist us with our business activities, such as payment processing providers, email or other communication service providers, and platforms for customer service, hosting, cyber security, and customer relations management. These companies are contractually obligated to use your Personal Information only as necessary to provide these services to us. Transfers to subsequent third parties are subject to the provisions of this Policy regarding notice and choice and any service agreements we have with our clients.
We may use and share your Personal Information to comply with applicable laws and regulations or as otherwise required by law, such as to comply with a subpoena or similar legal process. We may also disclose Personal Information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
If we undergo a business transition, such as a merger, acquisition, or asset sale involving a detailed review of our business and operations by third parties, we may disclose your Personal Information as part of such review. Any such review will be subject to a confidentiality agreement that limits the use of your Personal Information to the purpose of the review. If the transition is completed, your Personal Information may be among the assets transferred. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your Personal Information and any choices you may have regarding your Personal Information.
6.Data Controlled by our Clients
We act as a data processor for our clients and collect information on their behalf. As a result, we typically do not have a direct relationship with the individuals whose Personal Information we process. We work with our clients to ensure that their users and customers are informed about the purpose for which their information is collected and processed. If you are a customer or user associated with one of our clients and have questions or wish to exercise your rights related to your Personal Information, such as seeking access, correction, amendment, or deletion of inaccurate information, or wish to no longer be contacted, please contact the client directly. If we receive a request from a client related to data controlled by that client, we will respond within a reasonable timeframe.
7.Retention of Personal Information
We will keep your Personal Information and any data we process on behalf of our clients for as long as your account is active or as required to provide the Services to you. However, we will continue to retain and use your Personal Information for other legitimate business purposes, such as for backup and archival purposes, to meet our legal obligations, resolve disputes, and enforce our agreements. Once we no longer need your Personal Information for any purpose, we will securely dispose of it in accordance with applicable laws and regulations.
8.Our Security Measures to Protect Information
To ensure the security and privacy of your Personal Information, we have implemented and maintained commercially reasonable physical, technical, and administrative safeguards. We limit access to your Personal Information to only those employees and service providers who need to know that information to provide benefits or services to you and are obligated to maintain the confidentiality of your Personal Information.
Although we have taken measures to protect your Personal Information, we cannot guarantee 100% security for the transmission or storage of your information. If you have any concerns or questions regarding the security of our Service, please contact us at support@raysync.io.
9.International Transfer Of Information Collected
To facilitate our global operations, as well as to provide you with the Services you subscribed, we may transfer and access such personal information from around the world, including from other countries in which Raysync has operations for the purposes described in this Policy. Provided that such collection, use, sharing, and/or processing shall always be used for the purposes agreed upon by you and/or in accordance with the provisions of this policy, in accordance with the methods of collection, use, sharing, and/or processing. We may also transfer your personal information to our third-party processors, who may be located in a different country to you. Such countries may have laws which are different, and potentially not as protective, as the laws of your own country. Raysync has signed Data Processing Agreement (“DPA”) with our third-party processors as contractual safeguard to ensure equivalent obligations as those required from Raysync are satisfied. Some of our service providers are located outside the European Economic Area (EEA), the United States, and China. To comply with EU data protection laws around international data transfer, service providers outside the EEA are only allowed to process your personal data in accordance with a contract entered into between Raysync and the service provider, incorporating the European Commission’s Standard Contractual Clauses, which ensure that adequate data protection arrangements are in place (Article 46.1(c) GDPR), or if another safeguard for international transfer detailed in GDPR Chapter V applies. For more information on where and how the relevant document may be accessed or obtained, please contact us.
10.Right to revoke the data protection declaration of consent
You have the right to withdraw your consent for the processing of your Personal Information at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
11.Automated decision in individual cases including profiling
You have the right not to be subjected to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you.This right does not apply if the decision:
(1) is necessary for entering into, or performance of, a contract between you and the data controller
(2) is authorized by applicable laws and regulations to which the data controller is subject, and that law or regulation provides for appropriate safeguards for your rights, freedoms, and legitimate interests;
(3) is based on your explicit consent.
However, these decisions cannot be based on special categories of personal data with regards to processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation, unless with your explicit consent or for the sake of substantial public interest and appropriate measures to safeguard your rights and freedoms and legitimate interests are in place.
12.Amendment of this Policy
We reserve the right to change this Privacy Policy at any time. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date on which the latest update was made is indicated at the bottom of this document. We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the Services signifies your acceptance of any changes.
If you have any questions or concerns about privacy or the use of the Service, please contact us at support@raysync.io..